Course curriculum

  • 1

    Module 1: Introduction to Freight Dispatching.

    • Module 1 Introduction

    • 1. Who is a freight dispatcher in the USA?

    • Quiz 1

    • 2. Dispatcher Responsibilities and Needed Skills.

    • Quiz 2

    • 3. After-Hour Dispatching and Its Differences.

    • Quiz 3

    • 4. Possible extra Freight dispatcher’s duties.

    • Quiz 4

    • 5. Mastering Task Prioritization: A Dispatcher's Guide.

    • Quiz 5

    • 6. A Typical Day in the Life of a Dispatcher.

    • Quiz 6

    • 7. Mistake-Free Dispatching: Common Mistakes and Solutions.

    • Quiz 7

    • 8. Breaking Common Myths About the Freight Dispatch Profession.

    • Quiz 8

    • 9. Getting Started as a Dispatcher.

    • 10. Understanding Your Journey: A Course Overview.
  • 2

    Module 2: Key Players in the Freight Landscape.

    • Module 2 Introduction

    • 1. Key Parties in the Trucking Business.

    • Quiz 1

    • 2. Navigating Driver Diversity: Types and Relationships.

    • Quiz 2

    • 3. Dispatchers and Brokers: Tips for Successful Collaboration.

    • Quiz 3

    • 4. Shippers and Relationship Building.

    • Quiz 4

    • 5. Differentiating Freight Forwarders and Double Brokers.

    • Quiz 5

    • 6. Exploring Dispatch Services: Pros and Cons.

    • Quiz 6

    • 7. Trucker's Language 101: Understanding Terms and Abbreviations.
  • 3

    Module 3: Equipment and Operations Knowledge.

    • Module 3 Introduction

    • 1. Truck types: What does a dispatcher need to know about trucks.

    • Quiz 1

    • 2. Trailer types: What does a dispatcher need to know about trailers.

    • Quiz 2

    • 3. Dry Van Trailer Types: Understanding Specialized Configurations.

    • Quiz 3

    • 4. Navigating Legal Weight Limits for Trucks and Freight: Dispatcher Essentials.

    • Quiz 4

    • 5. Safety and Load Security in Freight Dispatch: Straps, Load Bars, PPE.

    • Quiz 5

    • 6. Geographic Proficiency: US States, Time Zones, and Highways. PART 1.

    • 7. Geographic Proficiency: US States, Time Zones, and Highways. PART 2.

    • 8. Geographic Proficiency: US States, Time Zones, and Highways. PART 3.

    • Quiz 6
  • 4

    Module 4: Safety and Compliance.

    • Module 4 Introduction

    • 1. Dispatcher Safety Fundamentals: A Comprehensive Guide.

    • Quiz 1

    • 2. Scale tickets and weigh stations: what do you need to know.

    • Quiz 2

    • 3. Understanding the Safety Rating of your company.

    • Quiz 3

    • 4. Responding to FreightGuard Reports: Dispatcher's Action Plan.

    • Quiz 4

    • 5. The Do-Not-Use (DNU) Lists in Freight Dispatching.

    • Quiz 5

    • 6. Understanding Tolls, Bridges, Permits as Additional Load Expenses.

    • Quiz 6

    • 7. Understanding Factoring. Broker Payment Verification. 50%-50% payments.

    • Quiz 7
  • 5

    Module 5: Market Analysis and Strategies.

    • Module 5 Introduction

    • 1. Basics of Market Analysis.

    • Quiz 1

    • 2. Market Activity Time Frames: Tips and tricks.

    • Quiz 2

    • 3. Maximizing Driver Earnings: A Guide to $/mi and Gross/Week.

    • Quiz 3

    • 4. Strategy – what is it and why do you need it. Developing a Winning Dispatching Strategy.

    • Quiz 4

    • 5. FTL and LTL: Consolidation Strategies.

    • Quiz 5

    • 6. Understanding Move Types: Local, Regional, OTR.

    • Quiz 6

    • 7. Dealing with New Motor Carriers: What is your strategy.

    • Quiz 7

    • 8. Analyzing the Freight Market and Navigating Challenging Times.

    • Quiz 8
  • 6

    Module 6: Practical Application and Load Booking.

    • Module 6 Introduction

    • 1. Choosing the Right Load: A Dispatcher's Guide.

    • Quiz 1

    • 2. Choosing and Avoiding Freight Commodities. Protect from freeze loads.

    • Quiz 2

    • 3. ETA Management in Freight Dispatching.

    • Quiz 3

    • 4. Securing a Load: Key Information and Rate Negotiation Fundamentals.

    • Quiz 4

    • 5. The main source of available freight – load boards: DAT, CH Robinson, JB Hunt, TQL.

    • ZipZoneMap

    • 6. Understanding Load Boards and the Significance of Posting a Truck.

    • Quiz 5

    • 7. Meeting a New Driver: Questions to Ask and Driver's Info Guide.

    • Quiz 6

    • 8. Building Strong Dispatcher-Driver Partnerships: Real Advice and Examples. PART 1.

    • 9. Building Strong Dispatcher-Driver Partnerships: Real Advice and Examples. PART 2.

    • 10. Dispatcher-Broker Dynamics: Navigating Conflicts and Securing Better Loads.

    • 11. Optimizing Dispatcher Interactions: The Art of Emails and Phone Calls.

    • Quiz 7

    • 12. BONUS: Audio recordings of conversations during the booking process. PART 1.

    • 13. BONUS: Audio recordings of conversations during the booking process. PART 2.

    • 14. BONUS: Audio recordings of conversations during the booking process. PART 3.

    • 15. PRACTICAL EXERCISE – Try to select the best load for your driver.
  • 7

    Module 7: Post-Booking Tasks and Documentation.

    • Module 7 Introduction

    • 1. Post-Booking Tasks. What to do after booking the load?

    • Quiz 1

    • 2. Carrier's documentation you need to know.

    • Quiz 2

    • 3. Broker-Carrier setup documentation and step-by-step examples.

    • Quiz 3

    • 4. BONUS: Fill out 8 Broker-Carrier setups.

    • Instructions.

    • Empty Packets

    • Completed Packets

    • 5. Rate Confirmations: Navigating Tricky and Revised Scenarios.

    • Rate Confirmation Examples

    • Quiz 4

    • 6. Understanding BOL and POD: Navigating Dispatch Responsibilities.

    • BOL and POD Examples

    • Quiz 5

    • 7. BONUS: Creating invoices.

    • Invoice Examples
  • 8

    Module 8: Load Cancellations and Tracking.

    • Module 8 Introduction

    • 1. Managing Load Cancellations: Dispatcher's Best Practices.

    • Quiz 1

    • 2. Real-time Visibility. Macropoint and other tracking apps.

    • Quiz 2

    • 3. Seal. Overweight and load weight distribution basics.

    • Quiz 3
  • 9

    Module 9: Freight Dispatch Specializations and Challenges.

    • Module 9 Introduction

    • 1. Understanding Specific Load Types in Freight Dispatching.

    • Quiz 1

    • 2. Floor loaded, block and brace loads, and subject to count loads.

    • Quiz 2

    • 3. Picking up and/or delivering loads to convention centers.

    • Quiz 3

    • 4. Picking up and/or delivering loads to airports and ports.

    • Quiz 4

    • 5. Picking up and/or delivering loads to army bases or jails.

    • Quiz 5

    • 6. Picking up and/or delivering loads where the crew is hired.

    • Quiz 6

    • 7. Picking up and/or delivering loads to Canada.

    • Quiz 7

    • 8. Picking up and/or delivering loads to Alaska.

    • Quiz 8

    • 9. No-touch and Driver assistance loads.

    • Quiz 9

    • 10. Liquor/Alcohol permit. Oregon, Kentucky, NY, and NM Permits. Chain law.

    • Liquor-Alcohol permit states list.

    • Quiz 10

    • 11. Navigating Tanker Endorsement loads for Dry Vans.

    • Quiz 11

    • 12. Cargo Insurance Limit Loads: Pros and Cons.

    • Quiz 12

    • 13. Understanding Bid loads vs. Regular loads.

    • Quiz 13

    • 14. Indicators of Unavailable or Withheld Loads from the Broker. Double brokering and co-brokering. Blind loads.

    • Quiz 14

    • 15. Introduction to Hot Shot Trucking.

    • 16. BONUS: Audio recordings of conversations during the booking process of specific loads and instances where brokers withhold crucial information. PART 1.

    • 17. BONUS: Audio recordings of conversations during the booking process of specific loads and instances where brokers withhold crucial information. PART 2.

    • 18. BONUS: Audio recordings of conversations during the booking process of specific loads and instances where brokers withhold crucial information. PART 3.
  • 10

    Module 10: Problem-solving: Handling Delays, Detentions, and Fees.

    • Module 10 Introduction

    • 1. Managing Freight Issues: Damage, Shortage, Over-Shipped Product, and Rejected Freight.

    • Quiz 1

    • 2. Typical Pickup and Delivery Challenges in Freight Operations.

    • Quiz 2

    • 3. Navigating Loading Delays and Cancellations: TONU and Layover Protocols.

    • Quiz 3

    • 4. Managing Missed Appointments and Late arrivals. Valid Reasons for Delay in Freight Logistics. Late Fees.

    • Quiz 4

    • 5. Navigating Detention Requests.

    • Quiz 5

    • 6. Handling Lumper Fees in Freight Dispatch. Money Codes.

    • Quiz 6

    • 7. Dispatcher Stories Module (Audio recordings of conversations featuring mistakes or examples of challenging loads/problems with explanations from the instructor.) PART 1.

    • 8. Dispatcher Stories Module (Audio recordings of conversations featuring mistakes or examples of challenging loads/problems with explanations from the instructor.) PART 2.

    • 9. Dispatcher Stories Module (Audio recordings of conversations featuring mistakes or examples of challenging loads/problems with explanations from the instructor.) PART 3.
  • 11

    Module 11: Professional Development and Conflict Resolution.

    • Module 11 Introduction

    • 1. Professional Skill Development.

    • 2. Negotiation Tips and Tricks: Unusual Ways to Secure a Better Rate.

    • 3. Emergency Roadside Assistance with TruckDown.com.

    • 4. Managing Dispatcher Burnout and Decision Fatigue.

    • 5. Navigating Broker-Dispatcher and Driver-Dispatcher Conflicts.

    • 6. Dispatcher in the Office Ecosystem.

    • Quiz 1

    • 7. Working in the Office vs. Remote Dispatching.

    • Quiz 2
  • 12

    Module 12: Becoming a 'Dream Dispatcher'.

    • Module 12 Introduction

    • 1. Why Become a 'Dream Dispatcher'.

    • Quiz 1

    • 2. Updates and Best Practices: Striking the Right Balance.

    • Quiz 2

    • 3. Driver-Broker Communication Dynamics in Freight Dispatching.

    • Quiz 3

    • 4. The Pitfalls of 24/7 Tracking for Freight Dispatchers.

    • Quiz 4

    • 5. Cultivating Dream Drivers: Empowering Your Team for Success.

    • Quiz 5

    • 6. Navigating Red Flags: Identifying Unreliable Brokers and Customers.

    • Quiz 6

    • 7. Understanding Brokers' Perspective on Pallet Count in Full Loads.

    • Quiz 7

    • 8. Optimizing Load Opportunities: Tips for Better Loads and Regular Lanes.

    • Quiz 8

    • 9. Optimizing Driver's Gross/Week: Do's and Don'ts.

    • Quiz 9

    • 10. Insights from the Passenger Seat: A Dispatcher's Perspective.
  • 13

    Congratulations!!!

    • Final lecture