Course curriculum

  • 1

    1. Car hauling business. Overview. The main parties.

    • 1. Car hauling business. Overview. The main parties

    • Quiz 1

    • Full Dictionary

    • Dictionary 1

  • 2

    2. Who uses car hauling services?

    • 2. Who uses car hauling services?

    • Quiz 2

  • 3

    3. Dually vs. Semi

    • 3. Dually vs. Semi

    • Quiz 3

    • Dictionary 3

  • 4

    4. Car hauling trailer types

    • 4. Car hauling trailer types.

    • Quiz 4

    • Dictionary 4

  • 5

    5. How to choose a car

    • 5. How to choose a car

    • Quiz 5

    • Dictionary 5

  • 6

    6. Types of auto transport locations

    • 6. Types of auto transport locations

    • Quiz 6

    • Dictionary 6

  • 7

    7. Units and vehicle types

    • 7. Units and vehicle types

    • Dictionary 7

  • 8

    8. Payment types

    • 8. Payment types

    • Quiz 7

    • Dictionary 8

  • 9

    9. Central Dispatch load board

    • 9. Central Dispatch load board

    • Dictionary 9

    • Order Agreement example 1

    • Orger Agreement example 2

    • Order Agreement example 3

  • 10

    10. How does dispatcher’s setup look?

    • 10. How does dispatcher’s setup look?

    • Dictionary 10

  • 11

    11. Quick market overview

    • 11. Quick market overview

    • Dictionary 11

  • 12

    12. Scripts of calls.

    • 12. Scripts of calls

    • Script of a call to book a vehicle

    • Script of a call to verify information at a dealership

    • Script of a call to verify information for a residential move

    • Script of a call to verify information at a MANHEIM

    • Script of a call to verify information at COPART/IAA

  • 13

    13. What to do after you book a unit?

    • 13. What to do after you book a unit?

    • Dictionary 13

  • 14

    14. Documents you deal with as a dispatcher

    • 14. Documents you deal with as a dispatcher

    • Dictionary 14

    • Release form (Authorization report) example

    • Dock Receipt example

    • BOL example 1

    • BOL example 2

  • 15

    15. Your company documentation

    • 15. Your company documentation

    • Dictionary 15

  • 16

    16. Communication

    • 16. Communication

    • Dictionary 16

  • 17

    17. Problem solving

    • 17. Problem solving

    • Dictionary 17

  • 18

    18. What are a car hauler’s responsibilities as a driver?

    • 18. What are a car hauler’s responsibilities as a driver?

    • Dictionary 18

  • 19

    19. A process for picking up a load for a dispatched trip

    • 19. A process for picking up a load for a dispatched trip

    • Dictionary 19

  • 20

    Final test

    • Final test