Course curriculum

  • 1

    Problems 2.1. What to do if the driver has damage/shortage/over shipped product or rejected freight?

    • 2.1. Dictionary.

    • 2.1. What to do if the driver has damage/shortage/over shipped product or rejected freight?

    • SEAL
  • 2

    Problems 2.2. Typical problems at pickup and delivery: the driver is sent to another warehouse, the load has a different weight, different length of LTL, rejected trailer, lost BOL.

    • 2.2. Dictionary.

    • 2.2. Typical problems at pickup and delivery: the driver is sent to another warehouse, the load has different weight, different length of LTL, rejected trailer, lost BOL.

    • LTL

    • BOL СH Rob

    • BOL 2
  • 3

    Problems 2.3. What to do if the load is not ready or cancelled when your driver is already on site at the shipper? TONU and Layover.

    • 2.3. Dictionary.

    • 2.3. What to do if the load is not ready or cancelled when your driver is already on site at the shipper? TONU and Layover.

    • TONU

    • Layover 1

    • Layover 2
  • 4

    Problems 2.4. What to do if your driver missed the appointment, or is late to the delivery, where the crew is waiting?

    • 2.4. Dictionary.

    • 2.4. What to do if your driver missed the appointment, or is late to the delivery, where the crew is waiting?

    • LATE FEE
  • 5

    Problems 2.5. Driver assistance – what to do if the driver is asked to help. Workers Comp Insurance.

    • 2.5. Dictionary.

    • 2.5. Driver assistance – what to do if the driver is asked to help. Workers Comp Insurance.
  • 6

    Problems 2.6. How do I make a detention request and what is it?

    • 2.6. Dictionary.

    • 2.6. How do I make a detention request and what is it?

    • BOL with detention request

    • Detention requirements

    • Detention approved
  • 7

    Problems 2.7. What to do if you have a Lumper fee?

    • 2.7. Dictionary.

    • 2.7. What to do if you have a Lumper fee?

    • Don't pay for Lumper 1

    • Don't pay for Lumper 2

    • Lumper approved 1

    • Lumper approved 2
  • 8

    Problems 2.8. What to do if you have a Late Fee?

    • 2.8. Dictionary.

    • 2.8. What to do if you have a Late Fee?

    • LATE FEE
  • 9

    Advanced 3.1. Specific loads: round trip, multiple stop load, straight through/hot load, drop trl, drop and hook, power only.

    • 3.1. Dictionary.

    • 3.1. Specific loads: round trip, multiple stop load, straight through/hot load, drop trl, drop and hook, power only.

    • PO load out
  • 10

    Advanced 3.2. Floor loaded loads and subject to count loads.

    • 3.2. Dictionary.

    • 3.2. Floor loaded loads and subject to count loads.
  • 11

    Advanced 3.3. Loads picking up and/or delivering to convention centers.

    • 3.3. Dictionary.

    • 3.3. Loads picking up and/or delivering to convention centers.
  • 12

    Advanced 3.4. Loads that are picking up from the airports and ports.

    • 3.4. Dictionary.

    • 3.4. Loads that are picking up from the airports and ports.
  • 13

    Advanced 3.5. Liquor/Alcohol permit. Oregon, Kentucky, New York and New Mexico Permits. Chain law.

    • 3.5. Dictionary.

    • 3.5. Liquor/Alcohol permit. Oregon, Kentucky, New York and New Mexico Permits. Chain law.

    • 3.5. Liquor-Alcohol permit states list.
  • 14

    Advanced 3.6. What is the difference between a bid and a regular load?

    • 3.6. Dictionary.

    • 3.6. What is the difference between a bid and a regular load?
  • 15

    Advanced 3.7. Signs that the broker doesn’t have the load, or he won’t give it to you. Double brokering. The difference between co-brokering and double brokering. The concept of a blind load.

    • 3.7. Dictionary.

    • 3.7. Signs that the broker doesn’t have the load, or he won’t give it to you. Double brokering. The difference between co-brokering and double brokering. The concept of a blind load.

    • Original RC for blind load

    • BOL for blind load
  • 16

    Advanced 3.8. What to do if you have booked the load, but you need to cancel it?

    • 3.8. Dictionary.

    • 3.8. What to do if you have booked the load, but you need to cancel it?

    • 3.8. Solid reasons for the cancellation of the load
  • 17

    Work 4.1. Working hours (market activity time frame and after hour). Specifics of a dispatcher position.

    • 4.1. Dictionary.

    • 4.1. Working hours (market activity time frame and after hour). Specifics of a dispatcher position.
  • 18

    Work 4.2. Skills needed to work as a dispatcher

    • 4.2. Skills needed to work as a dispatcher.
  • 19

    Work 4.3. The salary.

    • 4.3. Dictionary.

    • 4.3. The salary.
  • 20

    Work 4.4. How to choose a company and what questions to ask at the interview?

    • 4.4. Dictionary.

    • 4.4. How to choose a company and what questions to ask at the interview?
  • 21

    Final test

    • Final test
  • 22

    Dictionary, document samples, tables, etc.

    • Dictionary.

    • Carrier Packet_2019_

    • NFO Carrier-Broker Agreement

    • BOL СH Robinson

    • BOL 2

    • BOL for blind load

    • Original RC for blind load

    • BOL with detention request

    • TONU

    • CHECK IN AS

    • DETENTION requirements 1

    • DETENTION requirements 2

    • DETENTION approved

    • LAYOVER 1

    • LAYOVER 2

    • PO LOAD OUT

    • LTL

    • LUMPER approved 1

    • LUMPER approved 2

    • NO DOUBLE BROKERING 1

    • NO lumper reimbursement. NO DOUBLE BROKERING 2

    • DO NOT pay for lumper

    • SEAL

    • TRACKING requirements

    • LATE FEE

    • Zip Zone Map DAT